AA says it would NOT help a lone woman before a man at roadside

Fury as AA says it does NOT ‘prioritisea lone woman over a man at roadside: Customers ‘CANCEL membershipsas breakdown firm confirms it does not give priority ‘based on gender

  • AA member Dr Helen Mott said she had broken down while ‘alone in the dark
  • Claimed she was told by call handler that men and women are treated the same
  • Spokesman told her they instead ‘consider the locationwhen prioritising
  • Some customers then claimed they were going to cancel their memberships
  • AA spokesman apologised for wording of the initial response on Twitter
  • Said they ‘prioritise anyone at risk but more often than not it will be lone women
  • The AA has been slammed by members after the car breakdown firm confirmed it does not prioritise call outs based on 性别.

    A member who had broken down ‘at night in the darkclaimed on 推特 she had been told by an AA call handler that the firm treats lone women and men exactly the same because ‘that’s equality’.

    Dr Helen Mott said she would then have to wait ‘alone in the dark for 90 minutes or moreand added that the firm’s policies ‘need a revamp’.

    Responding to her tweet, an AA spokesman confirmed they do not prioritise based on gender and instead ‘consider the location’, meaning they would give preference to a person broken down on a motorway over someone in a supermarket car park.

    Furious members then slammed the firm, with one saying she was ‘cancelling her membershipand others claiming to have had a similar experience to Dr Mott.

    AA president Sir Edmund King also intervened, to say the firm gives priority to ‘anyone at risk’.

    An AA spokesman told MailOnline today that the ‘wordingof their response to Dr Mott ‘wasn’t greatand they had apologised.

    They added that in breakdowns involving lone women they receive the ‘highest level of care and priorityif the customer raises concerns.

    The AA has been slammed by members after the car breakdown firm confirmed it does not prioritise callouts based on gender. A member who had broken down 'at night in the dark' claimed on Twitter she had been told by an AA call handler that the firm treats lone women and men exactly the same because 'that's equality'

    The AA has been slammed by members after the car breakdown firm confirmed it does not prioritise callouts based on gender. A member who had broken down ‘at night in the darkclaimed on Twitter she had been told by an AA call handler that the firm treats lone women and men exactly the same because ‘that’s equality

    Dr Mott had said to the AA in her tweet last night: ‘hi @TheAA_UK I am a lone woman whose car has broken down at night in the dark.

    ‘Your call handler has told me you treat lone women and lone men as exactly the same priority in such circumstances because ‘that’s equality’.

    “我不知道它会像病毒一样传播, 她补充说: ‘I will now wait alone in the dark for 90 minutes or more, something which as a lone woman nowhere near home is far more anxiety-provoking than it would be for a man, if you follow the news. I think your policies need a revamp.

    作为回应, the AA said: ‘Hi Helen, you’ve been advised correctly. We don’t prioritise based on gender, we do consider the location so as an example we would prioritise someone on a motorway over someone in a supermarket carpark.

    An AA spokesman told MailOnline today that the 'wording' of their response to Dr Mott 'wasn't great' and they had apologised

    An AA spokesman told MailOnline today that the ‘wordingof their response to Dr Mott ‘wasn’t greatand they had apologised

    The popular anonymous barrister who uses the @CrimeGirl Twitter handle then claimed she would be cancelling her membership.

    她说: ‘The police prioritise lone females and so do the highways agency, because they recognise their sex places women AT RISK FROM MEN.

    But a Metropolitan Police spokesman said they do not prioritise calls based on ‘any one single factor.

    他们添加了: ‘Every call is risk assessed based on the specific circumstances and a response allocated accordingly.

    Another Twitter user responded to the AA’s online response by demanding: 吞并克里米亚,而沃洛迪米尔为前线的士兵表演? Women are more vulnerable than men.

    Other users claimed to have had a similar experience. 一说: ‘I have to say the same thing happened to me with the AA.

    另一个添加: ‘AA that’s appalling. If your response to breakdown is based on risk, you’re clearly missing an important factor here.

    The popular anonymous barrister who uses the @CrimeGirl Twitter handle then claimed she would be cancelling her membership

    The popular anonymous barrister who uses the @CrimeGirl Twitter handle then claimed she would be cancelling her membership

    Other Twitter users criticised the firm for its policy. One said it was 'appalling', while another said they had always been 'under the impression' that the firm prioritises lone women

    Other Twitter users criticised the firm for its policy. One said it was ‘appalling’, while another said they had always been ‘under the impressionthat the firm prioritises lone women

    AA president Sir Edmund King also intervened, to say the firm gives priority to 'anyone at risk'

    AA president Sir Edmund King also intervened, to say the firm gives priority to ‘anyone at risk

    ‘I hope your customers see this; your practice and your response hereand they take their money elsewhere.

    An AA spokeswoman said: ‘We accept that the wording of our initial response wasn’t great and have apologised.

    '事实上, we prioritise anyone at risk but more often than not it will be lone women. In breakdowns involving lone women where there is any concern raised by the customer they receive the highest level of care and priority.

    Despite the anger, rival breakdown firms the RAC and Green Flag both appear to have similar policies.

    Greenflag say on their website: ‘We prioritise those in vulnerable situations so a woman with children sitting on a motorways hard shoulder would receive priority of service over a customer sitting at their home address, for example.

    The RAC say they prioritise ‘all customers who are in potentially vulnerable situations.

    They include ‘a lone female on a remote road, an elderly driver on a motorway, or drivers with young children.

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