Blind woman, 52, blasts British Airways after saying her guide dog was left crammed into gap between row of seats at back of the plane
A blind woman has slammed 英国航空 after she claimed that her guide dog was left crammed in the gap between rows at the back of the plane.
Inger Stokke, 52, に住んでいる人 ロンドン, has criticised the airline after being sat on row 30 at the back of a British Airways plane with her service dog Billie, which she claimed was ‘not safe’.
Ms Stokke claimed the gap between the seats was too ‘narrow’ for her dog and said it was difficult to get Billie all the way to the back of the aircraft, which is believed to have flown from London Heathrow.
She said she felt like she was being the ‘difficult blind lady’ complaining about the situation on her flight this week.
Inger Stokke, 52, ロンドンに住んでいる人, has criticised British Airways after being sat on row 30 at the back of a plane with her service dog Billie (写真), which she claimed was ‘not safe’
Posting her frustration on a BA Facebook page, 彼女は言いました: ‘Row 30!!!!! All the way at the back of the plane, not easy.
‘It’s so narrow it’s almost possible for Billy to get in and safety wise…?!?
‘Security today was really strange because they denied me to do what I’ve done for last 12,13 years with a guide dog.
‘Removing harness and leash, using home and go through. 簡単. But NOT this time!’
A BA spokesperson said Ms Stokke was given ‘more space than usual’ as she was moved to an empty row of six seats at the back of the plane. 通常は, passengers with an assistance dog are allocated an extra seat free of charge.
Ms Stokke shared two photographs showing Billie standing up in the gap between the rows of seats, which are of a standard width on economy flights.
Ms Stokke, who is a frequent flier and travelled almost weekly before Covid struck, said she had complained to BA about the situation on Wednesday.
Facebookへの投稿, She said she felt like she was being the ‘difficult blind lady’ complaining about the =flight, which was understood to have departed from London Heathrow this week
Ms Stokke (pictured with Billie), who is a frequent flier and travelled almost weekly before Covid struck, said she had complained to BA about the situation on Wednesday
She said she has never had so many difficulties flying as when she made the short trip with her dog this week.
One Facebook user expressed their concerns about Billie being unable to ‘move freely’ in case of an evacuation, to which Ms Stokke replied: ‘But they won’t hear. I’m being the difficult blind lady.’
She added that the crew did ‘their very best’ and said she had ‘no complaints there’, but said she felt ‘strongly’ that Billie wasn’t safe despite being given three seats.
A short blurb on BA’s website claims to treat every pet that flies with them ‘like a VIP’.
読む: ‘If you’re travelling with a recognised assistance dog, it can travel with you free of charge in the cabin of your British Airways flight.
‘This service cannot be booked online and we might need to limit the number of dogs we can carry in the cabin.’
A British Airways spokesperson said: ‘We’re pleased to offer anyone flying with an assistance dog additional space by allocating an extra seat free of charge.
‘On this occasion we were able to offer an entire row of six seats towards the rear of the aircraft, to provide even more space than usual.’