Facebook and Instagram go DOWN! Users report problems accessing social media networks two months after outage cost company $100m in revenue and saw $47billion wiped off share value
Facebook has crashed again just two months after an outage cost the company $100million in revenue.
Thousands of UK-based users have reported problems accessing Facebook, Instagram and Messenger since 12.30pm today.
In October a seven-hour global outage – which hit Facebook, Instagram, WhatsApp and Messenger – was sparked when a faulty update disconnected its servers from the internet.
Engineers had to travel to its Santa Clara data center to fix the glitch in-person.
Early in today’s outage, 88 per cent of reporters said they’re having trouble accessing the website, with concerned users heading on to Twitter to complain.
Others later said their feeds weren’t working and some could not use the mobile app. Some 2,377 people reported an issue with Facebook at 1.02pm today. By 1.30pm it seemed the problem was fixed but a further thousand people reported problems at 2.05pm.
One wrote: ‘Facebook is down or having service trouble.’ Another added: ‘Here we go again. Facebook is down.’
In October the repair was delayed, according to one insider who was posting on Reddit, because of ‘lower staffing in data centers due to pandemic measures’.
Users have reported problems accessing the giant social media network, which now goes by the name Meta, since 12.30pm today
More than 2,000 reports of outages were made as of 1pm on Saturday afternoon
The reported outages are focused on urban areas including London and Manchester
MailOnline has contacted Facebook for further details.
The last glitch, which prompted calls for a break-up of big tech firms, also brought down messaging services that remote-working staff use to communicate, so those who knew how to fix the servers couldn’t get that information to the teams inside the data-centre, the insider said.
Also disabled were key-fob entry systems at Facebook’s main campus in Menlo, meaning those who had been WFH but rushed back to the office could not get inside while those already inside were unable to access conference rooms and other areas that required a pass.
‘There are people now trying to gain access to… implement fixes, but the people with physical access is separate from the people with knowledge of how to authenticate the systems and people who know what to actually do, so there is now a logistical challenge,’ the insider said.
Some 88 per cent of reports claim they’re having trouble accessing the website, with concerned users heading on to social media to complain
Industry sources who have worked closely with the tech giant said Facebook was suffering from two major problems: Staff working from home and over reliance on artificial intelligence.
The social media site has been beset by bugs, glitches and AI issues for months – exacerbated by staff not being on premises to deal with or correct issues.
One source said that Facebook is simply unprepared to deal with emergencies and ‘is very weak on the technical side’ Another added Facebook is currently ‘a shambles’ and has been beset with tech problems ‘for months’.
They added: ‘They think they can do everything with AI – but their tech isn’t up to scratch. I’m inclined to think it’s because they’re WFH.’
The last outage was partly to blame for a nose-dive in Facebook’s share price that saw $47billion wiped from its value in its second-worst day ever on the stock market, also driven by a whistleblower testifying about the harms the site does to teenagers in Congress.
Mark Zuckerberg – who lost around $7billion amidst the carnage – has previously vowed to make work from home a permanent part of Facebook, telling staff back in June that ‘anyone whose role can be done remotely can request remote work.’
The multi-billionaire said he plans to spend around half his time working remotely in 2022, and predicted that half of his staff could be permanently off-site by 2030.
Facebook’s office are currently open but only to 25 per cent capacity, after plans to open fully by October were pushed back to at least January 2022 amid the spread of the Delta Covid variant.