Furious Sofology customers left sitting on deck chairs for Christmas

Furious Sofology customers are left sitting on deck chairs for Christmas after struggling firm fails to deliver sofas and armchairs

  • Couch company Sofology has been accused of furniture fails over dire delivery
  • The chain – who call staff Sofologists – have been slated by paying customers
  • Janet Mellor and daughter Katie were left eating on Amazon deck chairs
  • Sofology says it has been hit by supply chain and new warehouse problems 
  • Customers of DFS-owned furniture firm Sofology have been left without anything to sit on after a series of delivery disasters.

    The couch company – who call members of staff Sofologists – has been without two bosses over the festive period but have blamed a new warehouse and supply chain problems for the blunders.

    But the furniture fails left some sitting on deck chairs ordered from Amazon for their Christmas dinners.

    And others complained the firm had said their sofas had arrived when they had not and were then uncontactable.

    Missing seats victim Janet Mellor, from Oldham, told the BBC she was informed on three three separate occasions this month her £2,500 sofa and armchair would arrive – but never appeared.

    Janet Mellor and her daughter Katie ordered a sofa and armchair from Sofology back in July

    Janet Mellor and her daughter Katie ordered a sofa and armchair from Sofology back in July

    British actress Helena Bonham-Carter and Hollywood actor Owen Wilson have previously fronted adverts for the firm.

    British actress Helena Bonham-Carter and Hollywood actor Owen Wilson have previously fronted adverts for the firm.

    When she was told they would be coming she got rid of her own settee in preparation. 

    She said: ‘I’ve never known a company as bad. We’ve been sat on dining room chairs and so we ordered two deck chairs from Amazon for Christmas.

    I’ve totally lost patience with them now. I just want my money back.

    ‘It’s a minimum one hour – sometimes 1.5 hours – until you get to actually speak to somebody.’

    Social media was deluged with a flood of complaints to Sofology over furniture no shows

    Social media was deluged with a flood of complaints to Sofology over furniture no shows

    DFS Furniture Group bought Sofology back in 2017.

    It has 49 stores across the UK and is the third largest furniture shop in the country.

    British actress Helena Bonham-Carter and Hollywood actor Owen Wilson have previously fronted adverts for the firm.

    Jon Hawkes tweeted that it had been a month since Sofology was supposed to deliver his armchair but despite multiple attempts to contact the firm, it had not responded.

    Sofology told the BBC the problem was in supply chain disruption and a new warehouse system.

    It said there were ‘a small number of failed in-day deliveries’.

    The company added: ‘Sofology is in good financial health.’ 

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