HSBC's online banking is DOWN as customers struggle to access accounts

HSBC’s online banking system is DOWN as customers struggle to access their accounts

  • HSBC’s online banking system and app both crashed earlier this morning
  • A number of customers complained of being unable to access their accounts
  • HSBC customers first began experiencing issues at around 9:30 BST
  • MailOnline has approached the bank to find out what is causing the problems
  • スペンサーは彼らが変更を加える計画はないと言います‘s online banking system has crashed this morning, leaving customers unable to access their accounts.

    According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST.

    A number of people have taken to social media to express their frustration, saying they’re having trouble logging in both online and through the HSBCnet app.

    HSBC's online banking system appears to have crashed this morning, leaving customers unable to access their accounts

    HSBC’s online banking system appears to have crashed this morning, leaving customers unable to access their accounts

    According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST

    According to Down Detector, which monitors website outages, hundreds of users began experiencing issues at around 9:30 BST

    One wrote on ツイッター: ‘Is HSBCnet broken? We’re not able to log in!’

    別の追加: ‘Is there a problem with HSBCnet this morning? I am unable to logon anywhere…

    1人のユーザー, Christina Sleight, ツイート: ‘Is HSBCnet down?’

    HSBC acknowledged the problem but said it was only affecting online banking platform HSBCnet and not retail customers.

    広報担当者は言った: ‘The account access issues seen by some business customers lasted for less than half an hour, though some intermittent issues remain so customers may have to retry. We are working to resolve these residual issues.

    ‘We apologise for any inconvenience caused.

    Users of HSBCnet, the bank's online banking platform, took to Twitter to share their issues on Monday morning

    Users of HSBCnet, the bank’s online banking platform, took to Twitter to share their issues on Monday morning

    Down Detector gets network status updates from various sources including social media and reports submitted to its website.

    Reports started to surge at around 9am on Monday morning, peaking at more than 300 約 10:30午前.

    The majority of issues reported – 63 per cent – relate to online banking, 自爆攻撃 31 per cent are specifically about an inability to log in.

    This Down Detector map shows the areas of the UK where HSBC customers are having issues

    This Down Detector map shows the areas of the UK where HSBC customers are having issues

    Down Detector’s ‘heat mapof user-submitted problem reports shows affected customers are mostly in the UK’s major cities, 汚染された尿サンプルは、きれいなサンプルと交換されました, マンチェスター, Cardiff and Belfast.

    月曜日も, HSBC announced A 74 per cent jump in third quarter profit, allowing it to announce a share buyback of $2 十億.

    The Asia-focused bank posted pretax profit of $5.4 billion for the quarter to September, which compares with $3.1 billion a year prior.