Manual used at Epstein's mansion gives insight into his gilded world

Staff rulebook for Jeffrey Epstein’s House of Sin: 58-page manual for mansion gives an extraordinary insight into his gilded and depraved world… from $100 stuffed in the glovebox of every car to the blue massage towels and gun in a bedside drawer

  • Staff manual which was used in Jeffrey Epstein’s home has been shown in court
  • 58-page handbook featured a section on the proper language staff should use
  • It was made to give staff ‘proper guidance to perform duties’, introduction said
  • The manual has been used in Jeffrey Epstein’s mansion in Palm Beach, Florida

    This manual is designed to give proper guidance to perform your duties to the best of your ability, while ensuring a consistently high level of service. 

    By using your communication skills – listening and observing, you’ll be able to anticipate the needs of Mr Epstein, Ms Maxwell and guests.


    Appearance is extremely important if high standards are to be maintained. A favourable first impression goes a long way.

    • Personal cleanliness, good presentation, and a genuine and polite ‘aim to please’ approach are very important

    A 58-page staff handbook used at Jeffrey Epstein's (pictured with Ghislaine Maxwell) mansion has been shown in court. It gives an extraordinary insight into his gilded and depraved world

    A 58-page staff handbook used at Jeffrey Epstein’s (pictured with Ghislaine Maxwell) mansion has been shown in court. It gives an extraordinary insight into his gilded and depraved world

    The handbook, which was used at Epstein's mansion in Palm Beach (pictured), Florida, was designed to give staff 'proper guidance to perform your duties to the best of your ability'

    The handbook, which was used at Epstein’s mansion in Palm Beach (pictured), Florida, was designed to give staff ‘proper guidance to perform your duties to the best of your ability’



    Two big white towels next to the bath

    Soap, shampoo and bubble bath by the side of the tub

    Check that water is hot and running clear

    Water must be directed to the tap and not the sprayer on the tub

    Two fresh washcloths on basin and two next to the bathtub

    Fresh bar of soap placed to the right of the washbasin

    Electric toothbrush (Replace head every 4 weeks)

    New toothbrushes placed in a clean drinking glass to the left of the washbasin

    Toothpaste is more than ½ full

    Mouthwash, above


    Round cotton pads

    Tidy and replace any toiletries which are running low

    Tissues (replace if less than ½)

    Unlock the closets

    Photographs to be placed


    Calcium twin tablet

    Facial Moisturiser (La Mer), below

    Babor Foam Mask

    Kiehl’s Cucumber Toner

    Kiehl’s Washable Cleansing Milk

    La Mer Eye Balm

    Evian Face Mist, below

    Clarins Creme Masvelt Body Shaping Creme

    Babor Natural Body Peeling

    Lancome Exfoliance Gel

    Body Lotion (Frederic Fekkai, Clinique Deep Comfort Body Moisture)

    Aquaphor Hand Cream

    Secret Original Solid Deodorant

    Round cotton pads


    Toothbrush (Oral B / Hard)

    Electric Toothbrush (Braun Ultra Plaque Remover)

    Toothpaste (Arm & Hammer Dental Care and Mentadent)

    Dental Floss (Johnson & Johnson Reach I Mint waxed), above 

    Scope mouthwash

    Sunscreen (Lancome Soleil SPF 30 Face Creme), below

    Kiehl’s Lip Balm with SPF, above

    Lever 2000 soap

    Bubble Bath, Bath Gel, Bath Salts

    Razor and shaving gel

    Shampoo/Conditioner (Frederic Fekkai Technical & Apple Cider), below

    Aquis Hair Towel

    Mason Pearson Hair Brush, below

    Babor Hand & Nail Repair

    Nail polish remover (Cutex)

    Fingernail clippers and file


    OB tampons (light & heavy)

    TOTAL COST: £985 


    • Try and anticipate the needs of Mr Epstein, Ms Maxwell and their guests

    • Make guests feel pampered and welcome

    • Do not discuss personal problems with guests

    • Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you

    • Unobtrusive is the key

    • Wear the appropriate clothing. Dark blue trousers with white golf shirts to be worn daily, long sleeve white shirts for dinner service

    • Items in pockets must not create a bulge or be visible

    • Do not address Mr Epstein, Ms Maxwell and their guests with hands in your pockets

    • Do not chew gum

    • Avoid using strong perfume or aftershave lotion. This could cause an allergic reaction

    • SMILE!


    What you say is as important as what you do. Your language must include good diction and exclude swear words and slang.

    You do not say:



    ‘No problem’

    ‘You bet’


    ‘I dunno’

    You do say:

    ‘Yes, Mr’

    ‘Of course, Ms’

    ‘My pleasure’

    ‘It is no trouble at all’

    ‘You are quite right’

    To a justified criticism or mistake you say:

    ‘I am very sorry; it will not happen again.’

    ‘It was completely my fault.’

    What to say after entering the room:

    You do not expound on the weather or any other subject, unless asked.


    How you answer will leave a long-lasting impression on all those who call as it immediately tells the caller the service standard.

    Do not slam down the receiver at any time!

    All calls should be answered in three rings or less.

    Unless otherwise instructed, NEVER disclose Mr Epstein’s or Ms Maxwell’s activities or whereabouts to anyone.

    Advise Ms Maxwell of any strange telephone calls or enquiries.



    Air-conditioning at 60 degrees

    Two lighted pens on both bedside tables

    Jeffrey Epstein large and small notepads on both bedside tables

    Box of tissues on each bedside table (Replace if less than 1/3)

    Gun placed in beside table drawer.


    Toothpaste is more than ½ full.

    New pair of exfoliating gloves in the shower.

    Three large blue towels and one hand towel on the chair for massage.

    Three large blue towels and one hand towel to be ready for massage in towel room.


    Gillette MACH 3 Razor with extra blades (change blade after every use).

    Shaving Cream (Kiehl’s Close’ Shavers Squadron).

    Secret Original Solid Deodorant

    Lever 2000 soap. Noxzema Plus Face Wash.

    Facial moisturisers (Kiehl’s Ultra Facial Moisturizer, Bahar).

    Aquaphor Hand Cream.

    California Mango Lotion.

    Bubble bath and shower gels.

    Shampoo/Conditioner (White Rain Coconut Essence, Biolage, Nexxus Simply Silver).

    Hair finishing cream (Paul Mitchell Stickworks).

    Peter Thomas Roth Sunscreen

    J Kiehl’s Lip Balm with SPF.


    Round cotton pads.

    Toothpaste (Arm & Hammer Dental Care and Mentadent).

    Toothbrush (Oral B / Hard).

    Electric Toothbrush (Braun Ultra Plaque Remover).

    Scope mouthwash.

    Dental Floss (Johnson & Johnson Reach I Mint waxed).

    Baby Powder (Johnson & Johnson).

    Mason Pearson Hairbrush.

    Hair Comb/ Tweezers.

    Fingernail clippers and file.


    Hint: All guest rooms must appear as though the arriving guest is the first to ever stay in the room.

    Bed linen, towels and bathrobes must be fresh.

    All light fixtures are working.


    Dairy Products

    1/2 gallon regular milk

    1 quart skimmed milk

    4 Lurpak European butter

    1 large container Dannon regular plain yogurt

    1 Philadelphia cream cheese

    1 tub plain cottage cheese

    ½ pint heavy cream

    Dozen eggs

    ½ pound Boar’s Head Swiss cheese

    Haagen-Dazs ice cream – coffee, chocolate, vanilla, strawberry

    Fresh produce

    2 green vegetables of choice (such as French green beans, broccoli)

    Cleaned baby spinach and medium greens

    8 ripe tomatoes

    Grape tomatoes

    3 avocados

    European cucumber

    1 Iceberg lettuce (not in a packet)

    1 regular lettuce (not in a packet)

    6 endive

    Fresh baby carrots

    Fresh rosemary, thyme, dill, mint, Italian parsley


    Small bunch of red and green grapes

    6 ripe bananas

    Berries (strawberries, raspberries, blueberries – whatever is in season)


    Meat, poultry and fish

    ½lb Boar’s Head black forest ham

    ½lb cracked pepper turkey breast

    Ms Maxwell will advise any additional meat, poultry or fish to purchase.


    Apple and Cranberry juice

    4 Diet Cokes

    4 Cokes

    Vitamin water (place in refrigerator)

    Fiji water (large and small)

    Maxwell House coffee

    Starbucks ground Colombian coffee, below

    English breakfast tea (packets and tea leaves)

    Earl Grey tea (packets and tea leaves)

    Mint tea

    Chamomile tea

    White wine – Chablis Premier Cru (6 bottles)

    Red wine – Brouilly (6 bottles)

    Veuve Clicquot champagne (4 bottles), pictured below

    Absolut Vodka

    Tanqueray Gin


    Heineken Beer (6 pack)

    Corona Beer (6 pack)

    Breads, cereals and baked goods


    6 assorted bagels



    ‘Skippy’ Chunky Peanut Butter, pictured above

    Home-made mozzarella

    1-inch wedge parmesan cheese

    6 Laughing Cow mini cheese

    1/2lb Cheddar cheese

    1 Fresh salmon

    Hellmann’s mayonnaise

    Assorted cookies


    Eukanuba dog food (for Max)


    2 bottles Bayer aspirin

    Robitussin cough medicine

    Robitussin cough sweets

    Halls cough sweets


    Zinc lozenges

    Vitamin C, B and E

    Folic Acid

    Multi vitamin twin tablet one-a-day

    Calcium twin tablet


    Remote controls for TV are working.

    Instructions on ‘How to work the television’ placed next to the TV.

    Alarm clock must be set to the correct time and date.

    Pens and Jeffrey Epstein large and small notepads on bedside table.

    Eye masks on bedside tables.

    Small bouquet of fresh flowers.

    Gifts if indicated by Mr Epstein.

    Bottled water and drinking glasses on bedside table.

    Selection of fresh fruit.

    Side plate, fruit knife, napkin.

    Torch with new batteries.

    Closets must be cleared. Check that there are sufficient wooden hangers that are hung evenly.

    Fresh bar of soap and shampoo in bathtub and shower stall

    Two fresh washcloths on the washbasin and two next to the bathtub.

    Fresh bar of soap placed to the right of the washbasin

    New toothbrush and toothpaste on counter to left of washbasin

    Clean drinking glass


    Hairdryer is working.

    Replace toilet paper with new roll. Fold end into a ‘V.’



    Replace used towels.

    Check that there is enough toothpaste.

    Replace any toiletries that are running low.


    Place pillows, duvets, bedspreads and blankets on a chair. Never on the floor.

    Telephone must be free of dust. No sticky spots. Cord must hang properly.


    Tidy magazines. Throw out fashion magazines over two months old.


    Polish marble counter tops in kitchen.

    Check all expiration dates on food in refrigerator and pantry.

    Napkins cleaned and ironed


    Check that pool water temperature is between 82–88F


    Tidy the desk, but do not throw any papers away.

    Fresh bar of soap placed to the right of the washbasin.

    Replace toilet paper with new roll. Fold end into a ‘V’.


    Massage Tables – Wipe and sanitise

    Fridge – Clean thoroughly. Throw out spoiled food. To eliminate odours, place a bowl of cotton balls soaked in plain vanilla extract in the fresh food section.


    Place $100 in the glove compartment or centre console of each car.

    Jeffrey Epstein and Ghislaine Maxwell telephone directories.

    Jeffrey Epstein large and small notepads with pens.


    Buy The New York Times, The Wall Street Journal, Palm Beach Post and place in pantry

    Buy the Daily Mail (pictured) and place on Ms Maxwell’s desk

    Place box of matches by all candles

    Straighten the fringe and tassels on all rugs


    Two sizes of Ghislaine Maxwell and Lady Ghislaine notepads.



    • Glass of water

    • Coffee

    • 1 Sweet And Low, or Equal (sugar substitutes)

    • Creamer filled with Half & Half, warmed in the microwave for 25 seconds.

    • Mr Epstein will indicate what food he would like


    • Maxwell House coffee served with milk

    • Freshly squeezed orange juice

    • Glass of water

    • 1 Weetabix with sliced banana. Milk and sugar on the side


    • Pre-set table or breakfast trays for the number of guests present

    • As guests arrive, inquire if they would like coffee, tea, or fruit juice

    • Always make sure coffee is fresh

    • Re-confirm guests have no allergic reaction to specific foods

    • Take the breakfast order. Inquire whether they would like to wait for any remaining guests before you begin preparation.

    • Always serve from the left, and clear from the right if possible


    When necessary, you will be required to be on ‘standby’ duty – making yourself available for any duties that need to be carried out. 

    In order to be able to respond promptly, you should not travel more than one hour from your home base.

    This means if you are called, the maximum time it will take you to return, is one hour.

    • You could be called at any time, day or night.

    • The security of the house, Mr Epstein, Ms Maxwell and their guests are your first consideration. Always handle a crisis in a calm and professional manner.