NatWest customers unable to access their accounts

NatWest customers are unable to access their accounts as bank’s website and app go down

  • NatWest customers are complaining they cannot access their accounts online
  • Tracking site Down Detector has logged more than 3,000 reports of outages
  • The NatWest Twitter help account said: ‘We are aware of an issue with the app this morning and are working hard to resolve this as quickly as we can
  • NatWest customers have been left unable to access their accounts after the bank’s website and phone app went down.

    Tracking site Down Detector has logged more than 3,000 reports of outages today, with a huge spike in complaints beginning at around 7am.

    More than half (57%) of those relate to ‘mobile banking’, while a quarter (26%) are ‘mobile loginproblems and 17% are for ‘online bankinggenerally.

    At 7.07am there were 143 problems reported, rising sharply to 1,373 at 7.22am and reaching a peak of 3,210 complaints by 7.52am.

    Tracking site Down Detector has logged more than 3,000 reports of outages today, with a huge spike in complaints beginning at around 7am

    Tracking site Down Detector has logged more than 3,000 reports of outages today, with a huge spike in complaints beginning at around 7am

    More than half (57%) of those relate to 'mobile banking', while a quarter (26%) are 'mobile login' problems and 17% are for 'online banking' generally. The reports appeared to cluster around London

    More than half (57%) of those relate to ‘mobile banking’, while a quarter (26%) are ‘mobile loginproblems and 17% are for ‘online bankinggenerally. The reports appeared to cluster around London

    The error message users were presented with when trying to log in to NatWest this morning

    The error message users were presented with when trying to log in to NatWest this morning

    Frustrated app users flooded the bank with complaints this morning asking for the issue to be resolved.

    Emma Louise Delaney said: ‘Anyone else having problems accessing the NatWest app this morning?’

    Mary Sheridan wrote: ‘I’m having problems too. I have excellent WiFi and the latest version of the app. Have restarted my phone but still getting error message.

    Frustrated app users flooded the bank with complaints this morning asking for the issue to be resolved

    Frustrated app users flooded the bank with complaints this morning asking for the issue to be resolved

    Replying to one customer who asked how long it would take to fix the problem, the NatWest Twitter help account said: 'We are aware of an issue with the app this morning and are working hard to resolve this as quickly as we can'

    Replying to one customer who asked how long it would take to fix the problem, the NatWest Twitter help account said: ‘We are aware of an issue with the app this morning and are working hard to resolve this as quickly as we can

    NatWest customers have been left unable to access their accounts after the bank's website and phone app went down

    NatWest customers have been left unable to access their accounts after the bank’s website and phone app went down

    Nicola Louise said: ‘I’m not able to get in either. Clearly there is an issue.

    And one user named Chlo wrote: ‘Your app is down, sort it out!’

    Replying to one customer who asked how long it would take to fix the problem, the NatWest Twitter help account said: ‘We are aware of an issue with the app this morning and are working hard to resolve this as quickly as we can.

    ‘I do apologise for any inconvenience caused by this.

    MailOnline has contacted the bank for comment.

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