My Boots adventskalender was 'n stapel doeke! TONY HETHERINGTON investigates
Santander kom red ná bedrogspul, baklei lesers hoeke, Santander kom red ná bedrogspul. Santander kom red ná bedrogspul.
Ms A.M. skryf: I ordered a Boots advent calendar for £45, but on the day that delivery was due, I received a very large and heavy box of men’s extra strong night-time incontinence pads. I telephoned Boots, which was less than polite, saying nothing could be discussed unless I took the box to Boots. I cannot ask anyone to do this, and I have tried to talk to Boots but staff cut me off. Surely it needs to send my calendar and collect its heavy box?
Surprise gift: The £45 package the reader actually ordered
Your letter may seem like the start of a Christmas joke. In werklikheid, it is all too real and there is no funny punchline. Your advent calendar was no ordinary calendar. It was the No.7 Limited Edition Beauty calendar, which included a whole range of beauty products at well below their normal prices.
So, not exactly the same contents as the box that arrived, even though that box carried your name and address and even the correct order number.
And when you contacted Boots, you were told: ‘We will be more than happy to refund or replace (stock allowing) the incorrect item once it is returned to us.’
I asked officials at the head office of Boots what had gone wrong. They could not explain, but someone did say: ‘Shopping on boots.com is usually quick, easy and reliable, but we accept that an error was made on this occasion which meant that the customer received incorrect items.’
Boots has refunded your £45, and it has also sent you the advent calendar and beauty products that you ordered. It says it will collect the heavy box if you wish, so for now at least, it stays with you.
Does any reader want a secondhand box of men’s extra strong night-time incontinence pads? One careful owner only, guaranteed unused.
Readers line up with solicitor complaints
The Solicitors Regulation Authority is investigating Harraway Law Ltd and its owner, solicitor Caroline Harraway.
As I reported last Sunday, she and her firm charged a reader more than £1,200 to prepare a will for him and Lasting Powers of Attorney for both his parents. The will was drafted, but more than a year later, the LPAs have never been completed and one of the reader’s parents has died while waiting.
Harraway then cast doubt on whether the reader was her client at all, suggesting that he had never paid the bill. She also suggested he had made a private deal with one of her staff and paid him directly for the work, cutting out her firm.
Egter, the reader’s bank statement proved the payment was banked by Harraway.
Other readers of The Mail on Sunday have now come forward with complaints about the firm. Een sê: ‘We instructed her in January 2021 to start probate proceedings for my late husband and paid her £1,300 up-front costs for the work and probate fees, and she did nothing.’ Weereens, Harraway blamed her staff.
Another reader paid more than £1,300 for Harraway to implement his late father’s will, en sê: ‘Dit was al 12 months now and we’ve ended doing it all ourselves’. He has claimed a refund from his credit card issuer.
Harraway Law’s offices in Cottingham, Oos-Yorkshire, closed in July this year, though some clients appear to have been unaware that the firm had shut down. Harraway herself still holds a licence as a solicitor.
The watchdog SRA is investigating her conduct in running the firm, while the Legal Ombudsman is accepting complaints from individual clients.
Another ban as investors’ £800,000 is down the drain
A second director of the collapsed Global Water Group investment firm has been banned from managing any limited company after the scam – exposed by The Mail on Sunday this January – cost investors an estimated £800,000.
Ross Perry, 41, van Basildon, Essex, has been barred from boardrooms for the next 11 jare, following enquiries by the Insolvency Service. Dave Elliott, its chief investigator, gesê: ‘This so-called investment scheme was a scam, suiwer en eenvoudig. Sadly it has robbed a number of elderly people of a large chunk of life savings.’
The company offered interest-bearing bonds, claiming investors’ money would be used to develop water technology.
In plaas daarvan, investigators found that more than £200,000 was taken out in cash and £100,000 was transferred straight into Perry’s personal bank account.
Perry had previously been a director of London Green Financial, a scam carbon credit investment firm that collapsed in 2013. He was also linked to Elite Asset Exchange, which sold storage units as investments until it went bust in 2015.
Perry’s colleague at Cambridge-based Global Water Group was Michael Livesey, also from Basildon. He signed company accounts showing it invested £500,000 in a land deal, but there was no such deal and the accounts were fake.
Livesey was banned from holding directorships a few months ago. Essex Police confirmed it is now investigating allegations of fraud and money laundering involving Global Water Group.