TSB will close 70 branches next year as more customers go online

TSB will close 70 branches next year in move that will affect 150 jobs as more customers switch to online banking

  • TSB announced today that 70 branches will close between April and June 2022
  • The bank revealed that nine in 10 of its transactions are now completed online
  • Added there is ‘no prospect of branch transactions returning to pre-Covid levels
  • TSB said it will close 70 branches next year as more customers switch to online banking.

    Ha detto 150 jobs will be affected by the closure of the stores between April and June 2022, but that all staff will be offered alternative roles at TSB.

    The business said that it would have 220 branches left at the end of June 2022, rispetto a 290 oggi. It will still have the country’s seventh largest branch network.

    It is two years since TSB set out a plan to scale back its branch network but the shift to digital banking has accelerated during the pandemic because customers have been stuck at home.

    Nine in 10 transactions are now done online, e 90% of mortgage appointments are video calls, TSB said.

    There is ‘no prospect of branch transactions returning to pre-Covid levels’, la banca ha detto.

    TSB will be closing 70 bank branches in the next year, it announced, as more customers switch to online banking

    TSB will be closing 70 bank branches in the next year, it announced, as more customers switch to online banking

    There is a Post Office or a free-to-use cash point within a mile of every branch that is set to close.

    TSB’s latest announcement comes after it shut 164 branches last year. A novembre 2019 it shut down another 82 bank branches as part of its closure programme.

    TSB’s chief customer officer, Robin Bulloch, disse: ‘Closing branches is an incredibly difficult decision to take, but we have to respond to the changes in the way people bank and provide the right mix of services for all our customers now and into the future.

    ‘These changes allow us to maintain an extensive branch presence across the country.

    ‘They are accompanied by a significant investment programme to upgrade branches to better suit customer needs.

    Full list of TSB branches closing in 2022

    • Aylesbury – 1-3 Market Street – aprile 19, 2022
    • Bagno – 10 Quiet Street – giugno 15, 2022
    • Bermondsey – 253/255 Southwark Park Road – aprile 27, 2022
    • Bishop’s Stortford – 3 The Corn Exchange – Maggio 26, 2022
    • Bromley – 58 High Street – Maggio 18, 2022
    • Bury St Edmunds – 8 Guildhall Street – Maggio 26, 2022
    • Camberley – 54 High Street – Maggio 5, 2022
    • Cambridge – 6 St Andrews Street – aprile 20, 2022
    • Carolgate – 1 Carolgate – Maggio 24, 2022
    • Cleveleys – 77 Victoria Road West – giugno 8, 2022
    • Colchester – 2 Culver Street West – Maggio 31, 2022
    • Coldside – 101 Strathmartine Road – aprile 13, 2022
    • Cirencester – 37 Market Place – giugno 14, 2022
    • Denton – 38 Ashton Road – Maggio 17, 2022
    • Ealing – 31 New Broadway – Maggio 5, 2022
    • Eastbourne – 76 Terminus Road – Maggio 17, 2022
    • Ellon – 36 Bridge Street – aprile 19, 2022
    • Exeter – 6 High Street – giugno 21, 2022
    • Forfar – 20 East High Street – aprile 14, 2022
    • Forres – 156 High Street – aprile 27, 2022
    • Fort William – 6 Tweedale High Street – aprile 20, 2022
    • Frodsham – 96 Main Street – giugno 22, 2022
    • Garston – 6 Speke Road – giugno 9, 2022
    • Gateshead – 264 High Street – Maggio 10, 2022
    • GillinghamSydenham House – giugno 15, 2022
    • Greenwich – 6 Crescent Arcade – aprile 28, 2022
    • Harlesden – 58 High Street – aprile 28, 2022
    • HorshamUnit 1 – Maggio 12, 2022
    • Kirkintilloch – 4 Alexandra Street – aprile 28, 2022
    • Lanark – 25 Bannatyne Street – aprile 27, 2022
    • Longbridge – 1401 Bristol Road South – giugno 28, 2022
    • Louth – 11-13 Eastgate – Maggio 24, 2022
    • Magdalen Street – 65 Magdalen Street – giugno 28, 2022
    • Maidstone – 16 High Street – Maggio 10, 2022
    • Market Hill – 17 Market Hill – giugno 16, 2022
    • Maryport – 109/111 Senhouse Street – Maggio 10, 2022
    • Melton Mowbray – 23-25 High Street – giugno 1, 2022
    • Morden – 66 London Road – Maggio 11, 2022
    • MorecombeLunedale House – giugno 7, 2022
    • Nelson – 23 Manchester Road – Maggio 18, 2022
    • Newbury – 26 Northbrook Street – giugno 7, 2022
    • Newton AycliffeUnit 3B, Greenwell Road – Maggio 3, 2022
    • Northallerton – 164 High Street – Maggio 3, 2022
    • Ossett – 3 Wesley Street – Maggio 17, 2022
    • Oxford – 17 George Street – giugno 7, 2022
    • Redcar – 87-89 High Street – Maggio 4, 2022
    • Redditch – 4 Unicorn Hill – giugno 2, 2022
    • Romford – 3 Stewards Walk – Maggio 31, 2022
    • Ross-On-Wye – 9a Gloucester Road – giugno 22, 2022
    • Rushden – 133 High Street – aprile 21, 2022
    • Sherwood – 583 Mansfield Road – giugno 29, 2022
    • Shrewsbury – 45 High Street – giugno 28, 2022
    • Solihull – 58 Poplar Road – giugno 1, 2022
    • Southend-On-Sea – 32 London Road – giugno 2, 2022
    • Stranraer – 21 Castle Street – aprile 28, 2022
    • Sutton – 79 Ellamsbridge Road – Maggio 26, 2022
    • Swaffham – 61 Market Place – Maggio 24, 2022
    • Taunton – 34 North Street – aprile 12, 2022
    • Thornbury – 9 St Mary’s Way – giugno 9, 2022
    • Thurso – 12/14 Traill Street – aprile 21, 2022
    • Tunbridge Wells – 62 Mount Pleasant Road – Maggio 19, 2022
    • Uxbridge – 24 Chequers Square – Maggio 4, 2022
    • West End – 68 Baker Street – Maggio 4, 2022
    • Weston-super-Mare – 12 Walliscote Road – giugno 23, 2022
    • WilmslowEmerson Court, Alderley Road – giugno 14, 2022
    • Wimborne – 5 The Square – aprile 13, 2022
    • Winsford – 160 High Street – giugno 21, 2022
    • Woodseats – 1 Abbey Lane – giugno 15, 2022
    • Worcester – 24 Mealcheapen Street – giugno 21, 2022
    • Yeovil – King George Street – aprile 12, 2022

    Annuncio pubblicitario

    'E, where it takes longer to get to the nearest branch, we will introduce more ‘pop-upservices in communities.

    The bank said that 90% of its customers will still be within 20 minutes of a branch.

    It plans to add another 10 pop-up bank branches to its offering, adding to the 41 that have already been established in communities across the UK.

    Bank staff working at such facilities can help customers get into online banking.

    TSB also promised extra support for vulnerable customers who will be hit by the closures.

    All'inizio di questo mese, it was revealed that the number of bank branches in Britain shrank by another 5% in the spring after more than 250 were axed as the pandemic accelerated closures.

    Data from the Financial Conduct Authority (FCA) shows that 267 bank and building society branches were closed permanently between April and June, leaving the overall network 4.55% smaller at 5,599.

    The closures meant less than two-thirds of the UK population (60.1%) are now within 2km of a bank branch, giù da 61.8% in the first quarter of 2021.

    It also saw a drop in the proportion of those within 5km of a branch, giù verso 87.5% a partire dal 88% in the previous three months.

    Lenders such as Virgin Money and HSBC have recently shut branches as the Covid crisis has ramped up the shift towards online banking, with Lloyds Banking Group, Sabadell-owned TSB and the Co-operative Bank also among those to shut branches since the start of the pandemic.

    The FCA said that, with post offices, ATMs and mobile banks thrown in, ci sono 60,227 places offering free access to cash across the UK, which is up from 59,903 quarter on quarter.

    The FCA said that, mentre 95.5% of Britons are within 2km of a free cash access point, dal 95.4% the previous quarter, solo 77.3% of those in rural areas are within 2km of free access to cash.

    Sarah Coles, personal finance analyst at Hargreaves Lansdown, disse: ‘Bank branch closures risk cutting the most vulnerable people off from their cash.

    ‘Almost two in five of us now live more than 2km from a bank branch, and goodness knows how far from the bank where we actually hold our account.

    ‘And while the vast majority of us can still access cash without a charge, without travelling more than 2km, there’s a real risk to those who are less mobile and need help from a human when getting hold of their money.

    She added that 2km may be too far for many vulnerable customers.

    ‘Many of the five million people who rely on cash are older and have mobility issues,’ lei disse.

    ‘If they don’t have access to transport, 2km may as well be 20km.

    Nel frattempo, più di 200 high street bank branches across the country are the ‘last in town’, figures revealed in August.

    The six largest banks and the country’s biggest building society Nationwide have 5,069 branches left between them, di cui 213 are the last in town.

    Lloyds Banking Group, which includes Halifax, has the largest number of branches at 1,567 and more than half of the total number of last-in-town banks at 118.

    NatWest has 833 branches, di cui 46 are in communities where the nearest alternative is a mile and a half or more away.

    Barclays did not reveal how many of its 738 branches are the last in town, while HSBC, Santander and TSB have 19 fra loro. Nationwide has 643 branches and 30 are the last in town.

    All the banks blamed branch closures on the rise of online banking. They said this had led to a drop in footfall and they needed to prioritise investment in digital services. In his response, HSBC boss Ian Stuart said the number of customers using its branches had fallen by almost 40 per cent in the past five years.

    He added nine in ten interactions with customers take place via telephone, internet or smartphone, mentre 99 per cent of cash withdrawals are at an ATM.

    Matt Hammerstein, chief executive of Barclays UK, said fewer than 10 per cent of all transactions take place inside a branch, while NatWest said 60 per cent of its retail customers now exclusively use digital channels.

    Lloyds said the pandemic had accelerated the trend towards online banking. But experts warn millions who do not use the internet are at risk of being left behind.

    Natalie Ceeney, of the Access to Cash Review, disse: ‘There are lots of people who no longer use cash or visit bank branches but there are more than five million people that rely on cash and where bank branches are vital.’

    Mel Stride MP, chairman of the Treasury committee, disse: ‘For many – particularly small businesses, the elderly and vulnerable – access to a bank branch is vital to accessing cash.

    ‘While it is encouraging the high street banks have engaged so positively with the committee, we note there are over 200 “last in town” bank branches across the country.

    ‘We are concerned that should these close, vital access to cash and banking services will be out of reach for many communities.’

    The City watchdog the Financial Conduct Authority is reportedly considering new rules to prevent banks from closing branches to protect access to cash.

    Banks could be fined or blocked from shutting their doors.

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