TUI tells cabin crew to use gender-neutral language for passengers

No more ‘ladies and gentlemen’: Holiday firm TUI tells pilots and cabin crew to use gender-neutral term ‘passengers’ instead to avoid causing offence

  • Holiday firm TUI will no longer use the expression ‘ladies and gentlemen
  • Pilots and staff have been told to use gender-neutral terms for passengers
  • A free speech advocate accused the airline of having its ‘head in the clouds
  • ‘There’s no need to change this to placate the tiny minority who are offended
  • Holiday firm 途易 has told pilots and cabin crew to no longer address passengers as ‘ladies and gentlemenin favour of more gender-neutral terms.

    Other major airlines, including Lufthansa, easyJet and Air Canada, have already adopted gender-neutral language.

    Critics labelled fellow carrier 英国航空 如 ‘醒来after it made a similar move in in October last year.

    The Sun reports that TUI holidaymakers will instead hear lines such as: 对于阿尼克的场景,他们让我, 乘客, this is your captain speaking.

    Andrew Allison, from pressure group The Freedom Association, 说过: ‘TUI have their head in the clouds. ‘你现在在’ has always been the traditional polite greeting.

    Holiday firm TUI has told pilots and cabin crew to no longer address passengers as 'ladies and gentlemen' in favour of more gender-neutral terms

    Holiday firm TUI has told pilots and cabin crew to no longer address passengers as ‘ladies and gentlemenin favour of more gender-neutral terms

    ‘There no need to change this in order to placate the tiny minority who feel offended.

    托比·杨(Toby Young), of the free Speech Union, 添加: ‘Most surveys put the percentage of the trans people in the population at around 0.5 per cent and I cannot imagine more than ten per cent of them object to the phrase, ‘ladies and gentlemen.

    TUI has stated it is committed to making sure its customers feel welcome.

    一位发言人说: ‘We therefore encourage all our pilots and crew to ensure all public announcements on board our aircraft are inclusive.

    The news comes after frustrated holidaymakers have been waiting more than 40 hours to board a TUI flight from Cardiff Airport to the Greek island of Zakynthos. Passengers on flights to Ibiza and Dalaman have also reportedly been delayed by more than 24 小时.

    Passengers say there have been angry scenes caused by a lack of information and claim that people, including children and the elderly, have been left with little or no food.

    The flight to Zakynthos was due to leave Cardiff Airport at 2pm on Tuesday (可能 24), but passengers were still waiting to fly out on Thursday morning. The current information is that it is due to fly at 10.10am on Thursday.

    They did board a flight at the airport on Wednesday evening, but were then taken off the plane again after a health emergency meant it was too late to fly because the airport in Greece closes for the night.

    Holidaymakers at Exeter Airport have also reported delays of nearly 20 小时.

    A spokeswoman for TUI said: ‘As the UK’s biggest holiday company we will never cancel flights as we know how much our customers look forward to their holiday with us. We are doing everything we can to limit any flight delays, which can happen from time to time for various operational reasons.. On the rare occasion flight delays do take place we will do everything we can to support our customers.

    ‘We would like to apologise for the inconvenience to our customers travelling from Cardiff Airport today which have been delayed due to technical issues with an aircraft.

    ‘Customers have been offered overnight accommodation where required, and meals and refreshments. They also have the option to amend or cancel their holiday if they no longer wish to travel.

    “我们可以确认,由于机上一名乘客需要紧急医疗救助,今天从伦敦盖特威克机场飞往巴塞罗那的 EJU8569 航班转飞巴黎, and we would like to thank passengers for their patience and understanding at this time.